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TERMS AND CONDITIONS

CATCODED TERMS OF SERVICE
LAST UPDATE: 01/01/2025
This contract applies to the artist [further called Seller] and person or institution [further called Client] purchasing from Seller a work of digital art [further called Product].
By ordering Product from the Seller, the Client agrees to the following terms and conditions:PAYMENTS
1. Client agrees to pay the due amount upfront for any orders of value lower or equal to $1,000.
2. On orders above $1,000 client agrees to pay half the invoice total before work can be started. The other half has to be paid before the art may be completed. Payment plans are offered with scheduled payment options in either a Bi-Weekly or Monthly timeframe.
3. Any other payment schedule has to be mutually agreed before payment is collected & work on the Product commences.
4. Client accepts that work on the Product will not commence until payment has been received by Seller according to the above and/or agreed schedule.
5. Certain types of work do not allow for scheduled payments. In such cases, Client will be informed about this and will be asked to agree on a different payment schedule, before any work can commence.PRODUCT DELIVERY
6. Client agrees that Product will be delivered digitally (Via Ko-Fi in the form of Dropbox Link), after the [final] payment has been received by the Seller.
7. Any other method of delivery, either digital or physical, has to be mutually agreed before the work commences. Client is obliged to bear any costs incurred by alternative delivery method, such as postal costs, material costs, digital service subscription fees etc.
8. It is the sole responsibility of Client to propose a delivery method which works for both parties outside of Ko-Fi. Seller cannot be held accountable for Client's loss of access to the delivery method, loss of delivered files, impediments such as spam filters or any other technical obstacles outside the responsibility of the Seller.
8b. Upon delivery of the product, it is the Client's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Client lost their files.REVISIONS
9. Client has the right to two complete revisions in the sketching phase.
10. Client has the right to a reasonable amount of minor edits after completion, OR up to an additional 10% of the total time spent on creating the originally delivered Product. Any requests above that, however minor, will require a prior mutual agreement and will result in a proportional increase of order value. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.CURRENCY CONVERSIONS
11. Client agrees to pay the total amount specified in US Dollar ($$)
12. It is the sole responsibility of Client to bear any currency conversion costs, bank transfer fees, payment provider service fees and any other costs involved in transferring funds to the Seller.
13. Payment is considered as received and completed only when total amount received on Seller's account is equal to the invoice amount in USD.REFUND POLICY
14. Client has the right to request a full refund if there's been no progress and/or communication for six consecutive months. Refund conditions for commissions where work has already started must be agreed separately prior to work being started. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work from Seller.
15. Client obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress etc. Lack of timely communication on behalf of Client will be recognized as implicit approval of all work progress and current state of the Product.PERSONAL AND COMMERCIAL USE
16. The Product received by Client is for personal use. Any use of the Product for commercial purposes, reselling it, reproduction or publishing for reasons other than personal purposes has to be approved beforehand by the Seller. Failure to adhere will result in legal recourse.
16b. Commercial use of Product(s) will require a separate agreement between Client and Seller defining exact conditions and financial implications of such use of the Product prior to Payment.
16c. Client does not hold the right to use the product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space.
16d. In addition, Client does not hold the right to use the product for AI datasets, generation, or for AI tools and any present or future inventions in the space.CANCELLATIONS
17. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Client.
18. Any disrespectful behavior will not be tolerated and may result in a cancellation of the order. Client will receive a full (or partial) refund depending on amount of work completed. Seller will have full right to refuse any service to the Client in the future.THESE TERMS MAY BE MODIFIED, CHANGED, OR UPDATED AT ANY TIME.
IT IS CLIENT RESPONSIBILITY TO READ THE ABOVE STATEMENTS PRIOR TO ORDERING;
by commissioning client confirms to have reviewed and agree to adhere to these terms.